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侵权投诉与下架Copyright Complaint & Takedown

如果你是权利方：怎么投诉、多久下架、多久给结论。如果你是上传者：被投诉了怎么申辩。If you are a right holder: how to complain, how fast we takedown, how fast we reach a conclusion. If you are an uploader: how to respond when a complaint is filed against you.

平台立场：刚好网是信息存储空间服务商，不生产素材内容。收到有效侵权通知后，平台先行下架，再核实处理 —— 优先止损，不给权利人造成持续损害。 Platform stance: Ganghao is an information storage space service provider and does not produce asset content. Upon receiving a valid infringement notice, the platform takes the content down first and then verifies — prioritizing damage control so right holders suffer no ongoing harm.

一、投诉渠道（唯一）1. Complaint channel (the only one)

邮箱：ganghaowang@126.com（邮件标题建议写「侵权投诉 + 素材名称」） Email: ganghaowang@126.com (recommended subject line: "Copyright complaint + asset name")

站内不设独立投诉表单，一律走邮箱受理 —— 目的是让每一次投诉都有可追溯的邮件留痕，避免工单丢失。No standalone complaint form on the site; all complaints go through email — so that every complaint leaves a traceable email record and no ticket is lost.

二、需要提交的材料2. Materials you must submit

#材料Material说明Description
1权属证明Ownership proof原始文件、拍摄/创作时间证明、首次发表记录、登记证书等能证明你是权利人的材料Original files, shooting/creation time proof, first-publication records, registration certificates, or any material proving you are the right holder
2侵权位置Infringing location站内素材链接或页面地址 + 素材名称（有截图更好）On-site asset link or page address + asset name (screenshots preferred)
3联系方式Contact info可回复的邮箱与电话，用于核验与结果反馈A replyable email and phone number, for verification and result feedback
4真实性声明Truthfulness statement声明所述内容真实、愿意承担因虚假陈述产生的法律责任A statement that the content is true and that you accept legal liability for false statements
材料齐全的判定：1+2 齐全即视为「有效通知」，立即进入下架流程；3、4 可在下架后补充，但缺 3 会导致无法反馈结果。 Completeness test: Items 1+2 alone count as a "valid notice" and enter the takedown flow immediately; items 3 and 4 may be supplemented after takedown, but missing 3 means we cannot send feedback.

三、处理时限（两级，写死）3. Processing time limit (two tiers, fixed)

节点Step时限Time limit动作Action
第一步Step 124 小时内Within 24 hours收到有效通知后，先行下架涉嫌侵权素材，停止损害扩大Upon a valid notice, takedown the alleged infringing asset first to stop further harm
第二步Step 25 个工作日内Within 5 working days完成核实与申诉处理，给出结论并记入版权台账Complete verification and appeal handling, issue a conclusion and log it in the copyright ledger

两级时限分开的原因：下架是止损动作，要快；核实要听双方说法、比对权属材料，需要时间。下架不等于最终认定侵权。The two tiers are separated because takedown is damage control and must be fast, while verification needs to hear both sides and compare ownership materials, which takes time. Takedown is not a final finding of infringement.

四、完整流程4. Full process

  1. 提交投诉：发邮件至 ganghaowang@126.com，附权属证明与侵权位置。Submit complaint: email ganghaowang@126.com with ownership proof and the infringing location.
  2. 受理与下架：24 小时内完成有效性判断；有效的，先行下架素材并通知上传者。Acceptance & takedown: complete validity check within 24 hours; if valid, takedown the asset and notify the uploader.
  3. 通知上传者申辩：上传者可在收到通知后提交授权凭证或原创证明（反通知）。Notify uploader to defend: the uploader may submit authorization credentials or original-proof (counter-notice) after receiving notice.
  4. 核实：比对双方材料，必要时要求补充；无法认定的，按「疑侵权先下架」原则处理。Verify: compare both sides' materials, request supplements if needed; if unidentifiable, apply the "when in doubt, takedown first" principle.
  5. 出具结论：5 个工作日内完成。认定侵权 → 维持下架、取消该素材未结算收益、累计违规计次；认定不侵权 → 恢复上架并说明理由。Issue conclusion: within 5 working days. If infringement is found → keep takedown, cancel the asset's unsettled earnings, and count violations; if not infringing → restore and explain.
  6. 留痕：处理过程与结论记入版权台账，可依法配合监管核查。Keep records: the handling process and conclusion are logged in the copyright ledger and can be provided to regulators per law.

五、上传者被投诉后怎么办5. What to do if an uploader is complained against

  • 收到通知后，请在3 个工作日内回复邮件，提交原创证明或授权凭证（原始文件、拍摄花絮、授权书、聊天记录等）。After receiving notice, reply by email within 3 working days, submitting original-proof or authorization credentials (original files, shooting behind-the-scenes, authorization letters, chat logs, etc.).
  • 未在规定时间内申辩，视为放弃申辩，按投诉成立处理。Failing to defend within the time limit is treated as waiving the defense and the complaint is upheld.
  • 同一素材累计被有效投诉 3 次，封禁账号并列入黑名单。If the same asset receives 3 valid complaints cumulatively, the account is banned and blacklisted.
  • 恶意申诉、伪造授权材料的，直接封号。Malicious appeals or forged authorization materials result in immediate account ban.

六、恶意投诉的后果6. Consequences of malicious complaints

明知不享有权利而投诉、或伪造权属材料打压同行，平台将拒绝受理并保留追究责任的权利；造成上传者损失的，由投诉人自行承担。If you complain knowing you hold no rights, or forge ownership materials to suppress competitors, the platform will refuse the complaint and reserve the right to pursue liability; any loss caused to the uploader is borne by the complainant.

七、相关条款7. Related clauses